Nespresso Vertuo Won’t Stop Descaling (Troubleshooting Guide!)


Having trouble with your Vertuo Next coffee machine stuck in descaling mode? Don’t worry; you’re not alone. This guide will walk you through the key steps and tips to help you resolve this issue and get your coffee machine back to its normal operation.

How To Fix My Nespresso Vertuo That Won’t Stop Descaling?

To fix a Nespresso Vertuo stuck in descaling mode, try the following steps:

  1. Exit descaling mode by pressing and holding the button and lever for 3 seconds.
  2. Perform the descaling process correctly, allowing the water tank to empty completely.
  3. Run the descaling cycle twice if needed.
  4. Prevent the machine from going into sleep mode during descaling.
  5. Reset your Nespresso Vertuo Plus following the instructions below.
  6. Contact Nespresso customer service if the issue persists.

Let’s get into some more detail below.

nespresso vertuo stuck in descaling mode

Exit Descaling Mode

On the website of Nespresso, there is an explanation of how to exit the descaling mode. They say to simultaneously press and hold the button and lever for 3 seconds, or until the indicator light turns green. Afterward, let the machine sit idle for 10 minutes.

But sometimes this doesn’t work, if that is the case, you can try some of the troubleshooting tips below.

Perform The Descaling Process Correctly

Make sure to allow the water tank to empty completely during the descaling process. A minimum of 27 ounces must flow through the machine to successfully exit descaling mode.

On the other hand, refilling the tank prematurely may cause the machine to continuously cycle water through it.

Wait for the machine to come to a complete stop (at least for one minute) before rinsing and refilling the tank.

I wrote a full guide on how to descale your Nespresso Vertuo.

Run The Descaling Cycle Twice

If the machine remains in descaling mode after completing the process, try running the descaling cycle again.

Make sure to fill the water tank completely and run the descaling cycle without interruptions.

Prevent The Machine From Going Into Sleep Mode

Be mindful not to let the machine sleep at the end of the descaling process, as this may cause it to remain in descaling mode.

If the machine goes into sleep mode, simply turn it back on and continue with the process.

Reset Your Nespresso Vertuo Plus

If you have performed a descaling cycle correctly but your espresso is still stuck in descaling mode, you can try resetting your Nespresso Vertuo. Here is how to reset your Nespresso Vertuo:

  1. Turn on your Nespresso Vertuo.
  2. Press and hold the lever on the front of the machine until the solid green light turns off.
  3. Press and hold the button on the top of the machine while simultaneously pressing down on the lever. Hold both for five seconds.
  4. The machine’s light should turn to solid orange.
  5. Press the lever down three times. The light should start flashing orange.
  6. Press the button on the top of the machine once.
  7. The light will flash orange three times and then return to a solid green light, indicating that the reset process is complete.
  8. You can now insert a coffee capsule and brew your coffee as usual.

Contact Nespresso Customer Service

If the machine still doesn’t exit descaling mode after trying the steps above, consider contacting Nespresso customer service for assistance.

They may provide you with additional troubleshooting tips or offer a replacement if your machine is still under warranty.


Following this comprehensive guide should help you resolve the issue with your Vertuo coffee machine not exiting descaling mode.

By performing the descaling process correctly, running the cycle twice if necessary, and being mindful of the machine’s sleep mode, you should be able to get your coffee machine back to normal operation.

If all else fails, don’t hesitate to contact Nespresso customer service for further assistance.

Thanks for reading!